Is my card activated and ready to use?
Yes, all BCBS-AZ Health Choice Pathway Flex cards come pre-activated and are ready to use as soon as you receive them. There's no activation step required. If your card isn't working, make sure you're shopping at an approved retailer with eligible items, and try running the transaction as "credit" rather than entering a PIN. If you're still having trouble, call us at 888-454-1423 and we'll check your card status.
Where is my card? When will I receive it?
New cards are mailed automatically and can take up to 14 business days to arrive from the date they were sent. If it has been more than 14 business days and you still haven't received your card, submit a request and we can check on it and send a replacement if needed. In the meantime, you can still use your benefits by placing orders through your member portal at bcbsazflex.com and having items delivered directly to your home. If you've received a replacement card, please destroy your old one.
My address is wrong. Can you resend my card to the correct address?
Yes! Submit a request, and we can update your address and send a replacement card to the right location. Standard delivery takes 5-10 business days. If you need it sooner, let us know and we can request expedited shipping (1-3 business days). While you're waiting for your new card, remember that you can still use your benefits by placing orders through your portal at bcbsazflex.com and having items delivered directly to your home!